My Happy Place Tapestry

All of our Tapestries are custom-made-to-order and handcrafted to the highest quality standards.

• Each Tapestry is constructed with a premium lightweight polyester material for maximum color vibrancy and exceptional durability.
• Printed using state-of-the-art wide-format printers which offer uncompromising gallery quality.
• Suitable for use as a picnic blanket, table cloth, curtain, bedspread and more.
• Machine washable with cold water gentle cycle and mild detergent.

Please allow 5-7 days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. Estimated shipping time is 2-4 weeks.

Please be reminded that Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Due to all our products are made-to-order we typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Refunds (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at support@wexhome.com with a photo of the product you received along with detail shots you wish to include.

We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

If a tracking number shows as delivered and customers claims they never received the package: The items were successfully delivered to the address customers provided. We would recommend customers contact the local courier where it was delivered or try to reschedule another delivery attempt. We can not process replacements or refunds on items that show as successfully delivered.

For all other requests please email us at support@wexhome.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@wexhome.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@wexhome.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

 

CANCELLATIONS

If you change your mind about your purchase, please sending us an email to support@wexhome.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

At Christmas & New Year Season please make sure to choose the right shipping option.

USA Address: 68 E5 Cesar Chavez St, Austin, TX 78701, USA.

IMPORTANT : POSSIBLE SHIPPING DELIVERY DELAYS 2021

Due to COVID-19, the Countries are restricting cross-border travel due to the pandemic and have reduced air freight routes allowed into the US, EU, AUS and other regions.

Tracking numbers will be uploaded to your orders on-time and will show the proper data with zero delays however we may experience delivery delays due to the reduced air freight operations. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.

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All shipments are sent by USPS, FedEx, Yun Express or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

SHIPPING FEE

• Standard Shipping (USA): $6.95
• Free Shipping (USA) Over $100
• International shipping: $9.95

DO YOU SHIP WORLDWIDE?

We provide shipping to these countries:

United States (50 of 62 states):

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC

International countries:

Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain, Norway, Sweden, Singapore, Malaysia, Philippines, South Korea, Taiwan, Thailand, Bulgaria, Croatia, Georgia, Greece, Iceland, Ireland, Lithuania, Poland, Romania, Switzerland, Turkey, Israel, Brazil, Costa Rica, Denmark, Finland, Chile.

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

SHIPPING & HANDLING

Delivery Time = Processing time + Shipping time

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 7 – 10 business days (in regular seasons) or more depends on holiday seasons.

Shipping Time: (Shipping time varies by location. These are our estimates)

LOCATION	*ESTIMATED SHIPPING TIME
United States	10-15 business days
Canada, Europe	10-15 business days
Australia, New Zealand	2-4 Weeks
Mexico, Central America, South America	2-4 Weeks

*This doesn’t include our 2-5 days processing time.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 10 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Email: support@wexhome.com

Head Office: 14 Phan Ton Street, Da Kao Ward, District 1, HCMC 700000, VN

USA Address: 68 E5 Cesar Chavez St, Austin, TX 78701, USA.